Refund and Return Policy

Last updated: September 16, 2026

1. Overview

At Barime Studio, we take immense pride in the exceptional quality and craftsmanship of our luxury glueless wigs. Because our products are intimate luxury items subject to strict hygiene standards, we have established a clear and fair return and refund policy.

This policy applies to all purchases made through our website, operated by B&I di Barbare Ime:

  • Legal Entity: B&I di Barbare Ime

  • Registered Address: Via di Porta Fabbrica 49, 00165 Rome, Italy

  • VAT Number (Partita IVA): 17195971001

  • Contact Email: bibusiness35@gmail.com

  • Phone: +39 366 720 1365

2. Eligibility for Returns

To be eligible for a return, exchange, or store credit, your item must meet all of the following conditions:

  • Timeframe: You must contact us and ship the item back within 14 days of receiving your order.

  • Condition: The wig must be in its brand-new, pristine, and unworn condition.

  • Lace Integrity: The lace must completely uncut, unbleached further by you, and unwashed. Wigs with cut lace, altered hairlines, or product residues (such as makeup, glue, sprays, or odors) will not be accepted under any circumstances due to health and hygiene regulations.

  • Packaging: The item must include all original packaging, tags, nets, and boxes in untouched condition.

3. Non-Returnable Items

Certain items cannot be returned or refunded:

  • Wigs where the lace has been cut or trimmed.

  • Wigs that have been worn, styled, washed, dyed, or altered in any way.

  • Custom-ordered products or final-sale items.

4. How to Initiate a Return

If your item meets all the return criteria above, please follow these steps:

  1. Contact our customer care team at bibusiness35@gmail.com or via WhatsApp (+39 366 720 1365) within 14 days of delivery. Please include your order number, photos of the item in its original condition, and the reason for the return.

  2. Once our team reviews and approves your request, we will provide you with the return shipping address in Rome, Italy.

  3. Securely pack the item in its original packaging and ship it back using a tracked courier service (such as FedEx or DHL).

5. Return Shipping Costs

  • Customers are responsible for all return shipping costs, duties, or customs fees associated with sending the item back to our facility.

  • We strongly recommend using a trackable shipping service and purchasing shipping insurance, as Barime Studio cannot be held responsible for lost or damaged return packages.

6. Refunds

  • Once your return is received and inspected by our quality control team, we will send you an email notification confirming receipt and the approval or rejection of your refund.

  • If approved, your refund will be processed promptly, and a credit will automatically be applied to your original method of payment (PayPal or credit/debit card) within a certain number of days, depending on your financial institution’s processing times.

  • Please note that original shipping fees (€50) are non-refundable.

7. Exchanges

If you wish to exchange your piece for a different length or texture, please initiate a return for the original item (following the conditions above) and place a new order for the desired product on our website to ensure availability.

8. Questions and Support

If you have any questions or concerns regarding our return policy, please do not hesitate to contact us:

  • Email: bibusiness35@gmail.com

  • Phone: +39 366 720 1365

  • Address: Via di Porta Fabbrica 49, 00165 Rome, Italy

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